pkjok's Privacy Policy
Your personal information is completely safe with us — this policy explains in detail how pkjok collects, stores, and uses data.
1. Introduction & Scope
pkjok ("we", "us", "platform") operates a safe and reliable online entertainment service for users in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect when you use the pkjok website, create an account, or use our services, how we use that information, and what measures we take to protect your privacy.
By using our platform you agree to the terms of this Policy. We kindly ask you to read this Policy carefully. If you have any questions, please contact our support team.
2. Information We Collect
pkjok collects user information in several ways. Below we describe the different categories of information we collect:
Identity Information
When you open an account on our platform or carry out transactions, the following information may be collected:
- Full name
- Date of birth
- National ID card or passport number
- Address and contact details
- Phone number and email address
Financial Information
We collect information needed to process transactions, such as:
- Mobile banking numbers (bKash, Nagad, Rocket, Upay)
- Bank account details (where applicable)
- Deposit and withdrawal history
We never store full card numbers or PINs.
Technical & Browsing Information
When you use our site, certain information is collected automatically:
- IP address and device type
- Browser type and operating system
- Page visit times and navigation patterns
- Cookie and session data
Gaming Activity Information
We record information about your activity on the platform:
- Game play history and statistics
- Betting patterns and preferences
- Bonus claims and wagering activity
- Session duration and login history
3. Purpose of Data Collection
pkjok collects and uses user information only for specific and legitimate purposes. The purposes for which we use data are described in detail below:
3.1 Account Management & Verification
We use information to keep your account secure and to verify the age and identity of platform users. pkjok provides services only to individuals aged 21 or older. The identity verification process is essential to enforce this age requirement.
3.2 Financial Transaction Processing
Financial information is used to securely process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. This includes ensuring transaction accuracy, preventing erroneous or fraudulent transactions, and maintaining financial records.
3.3 Service Quality Improvement
By analysing browsing and gaming data, we continuously improve the experience on our platform. Information about which games are most popular, which areas of the platform need improvement, and which services users engage with most helps inform our decisions.
3.4 Customer Support
When you contact us via 24/7 live chat or email, account-related information is used to resolve your issue quickly. Our support team, available in both Bengali and English, provides assistance while keeping your information secure.
3.5 Ensuring Responsible Gaming
We are committed to protecting user wellbeing by analysing gaming activity data. If unusual betting patterns are identified, we may take awareness-based steps. For more details, see our Responsible Gaming page.
4. Data Security Measures
pkjok uses industry-standard technology and practices to protect user information. Our security framework is as follows:
SSL Encryption
Our entire platform is secured with SSL (Secure Socket Layer) encryption technology. All information transmitted from your browser to our servers is sent in encrypted form, so third parties cannot read it.
Secure Databases
User information is stored in encrypted, access-controlled databases. Only authorised staff may access data for specific purposes, and all access is logged.
Regular Security Audits
Regular technical reviews and tests are conducted to ensure the security of our systems. When new security risks are identified, the necessary steps are taken promptly.
5. Sharing Information with Third Parties
pkjok never sells user information to third parties unnecessarily or for commercial purposes. However, information may be shared in specific circumstances:
5.1 Payment Providers
Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to process deposits and withdrawals. These providers use the information only to complete transactions and operate under their own privacy policies.
5.2 Technology & Service Partners
Minimum necessary information may be shared with game software providers, cloud hosting services, and security tool providers that support the operation of our platform. All such partners operate under strict confidentiality agreements.
5.3 Legal Obligations
Information may be disclosed to relevant authorities in response to a court order, government investigation, or applicable legal requirement. In such cases we provide only the information required within the limits of the legal obligation.
5.4 Fraud Prevention
Relevant information may be shared with partner security organisations to prevent fraudulent activity, money laundering, or illegal activity. This is essential to protect all users on our platform.
6. Cookie Policy
pkjok uses cookies to ensure the website functions correctly and to improve the user experience.
Essential Cookies
These cookies are required for the core functionality of the website. They are used to maintain login sessions, carry out security verification, and identify technical issues. Without these cookies the platform cannot function properly.
Analytics Cookies
Analytics cookies are used to understand how users interact with our site. This information is analysed in aggregate and is not personally identifiable.
Preference Cookies
These cookies store your language preference, display settings, and other customisations so that you get your preferred experience each time you log in.
Cookie Controls
You can manage cookies by changing your browser settings. However, disabling essential cookies may limit some functionality of the platform.
7. Data Retention Period
pkjok retains user information only for as long as necessary. The retention policy for different types of information is described below:
7.1 Active Account Information
All account information is retained while your account remains active. After an account is closed, information may be retained for a defined period to meet legal and regulatory requirements.
7.2 Financial Transaction Records
Financial transaction information is retained for an extended period, as it is required for resolving legal disputes, audits, and regulatory compliance.
7.3 Marketing Communication Preferences
If you opt out of promotional communications, your communication preferences will be updated immediately and no further promotional messages will be sent.
8. User Rights
Every user of the pkjok platform has certain rights over their own information. We respect these rights and help users exercise them:
Right to Access
You may request a copy of the information we hold about you at any time. We will provide this information in a straightforward manner.
Right to Rectification
If any of your information is incorrect, let our support team know — we will correct it promptly.
Right to Erasure
In certain circumstances you may request that your information be deleted. We will fulfil this request where no legal retention obligation applies.
Right to Restrict Processing
You may request that the processing of your information be restricted for specific purposes, such as stopping marketing communications.
Right to Data Portability
You have the right to receive your personal information in a structured, machine-readable format for use elsewhere if needed.
Right to Object
In certain circumstances you have the right to object to the processing of your information. To exercise this right, contact our support team.
9. Protection of Minors' Privacy
pkjok strictly provides services only to individuals aged 21 or older. We do not intentionally collect any personal information from minors.
If we become aware that a minor has created an account on our platform, we will immediately close that account and delete the information collected. Parents or legal guardians who believe their child is using our platform are asked to notify our support team without delay.
10. Policy Changes & Updates
pkjok may update this Privacy Policy from time to time. If significant changes are made to the Policy, we will notify users in the following ways:
- The "Last Updated" date on this page will be changed.
- A notification about the changes may be shown when you log in to the platform.
- For significant changes, a notice may be sent to your registered email address.
- Continuing to use the platform after changes have been made will be considered acceptance of the new policy.
11. Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any of your rights regarding your information, please contact our support team:
Contact Our Support Team
We aim to process your privacy-related requests as quickly as possible. For complex requests, identity verification may be required.